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• I have an iPhone. Can I connect it to my BU email?
  Coinciding with the release of the iPhone 3G, Apple released the iPhone Software Update 2.0.  This update, among its many new features, has native support for Microsoft Exchange ActiveSync technololgy.  ActiveSync is Microsoft's implementation of "push" email to mobile devices, allowing the iPhone to deliver mail in real-time. Although the iPhon ...
  faq id: 11 in Email        Keywords: iPhone, ActiveSync, Exchange, push email
• Are my files being backed up? How?
  All data in the ISPS file share environment are backed up on a regular basis.  ISPS routinely performs file recoveries regularly, on scales ranging from a single file to many folders and subfolders. Files are backed up using a hybrid of methods: snapshotting (keeping the last view versions of a file on hand) and tape backup (recording data to hi ...
  faq id: 13 in File Services        Keywords: backup, recovery, snapshot, tape
• Where should I put all my files?
  Generally speaking, any data that have any value to the University (that is, any data that would cause problems if lost) should be placed in an appropriate location on your department's file share.  Normally this means the H:, R: or S: drives on your desktop.
  faq id: 14 in File Services        Keywords: files, file share, data, H:, R:, S:
• I need a new computer/keyboard/mouse/monitor/computer-thingie. Can you help me out?
  With every computer system, ISPS provisions a keyboard, mouse, standard monitor, and speakers (in many cases, the speakers are built into the system).  We strive to maintain equipment in the best possible condition throughout its service life, which is normally about four years. On occasion, equipment will fail after the manufacturer warranty ha ...
  faq id: 15 in Equipment Purchases        Keywords: New, purchase,
• My department needs to purchase a new (non-replacement) computer system. Can you give us a recommendation for what to purchase?
  Yes!  ISPS carefully monitors and tests new pieces of hardware as they become available from the manufacturer, so that we have a standard configuration ready for users when they have a need to add systems to their environment.
  faq id: 16 in Equipment Purchases        Keywords: New computer, recommendation, standard config
• I get a lot of spam. Is there anything I can do?
  Yes. The Office of Information Technology maintains a spam filtering system called "Spam Assassin" that is available to anyone with a bu.edu address. For more information, visit the PCSC's Spam Management page .
  faq id: 7 in Email        Keywords: spam, Spam Assassin, filtering, tagging
• How can I check my email when I'm not at work?
  For users attached to the university Microsoft Exchange cluster (this includes most administrative staff), Outlook Web Access (OWA) provides online access to your mailbox when away from your workstation. To use OWA, go to https://xmsweb.bu.edu/ .
  faq id: 8 in Email        Keywords: mail, webmail
• I'm not receiving email from people outside of BU. What's wrong?
  You may have an incorrectly configured entry in your mail gateway forwarding record.  To correct this, take the following steps: Note: the following information applies only to ISPS-supported users on the AD2 Windows domain. Go to http://www.bu.edu/computing/email/forwarding/ Log in with your Kerberos credentials Under the "BU Mail: user@bu.edu ...
  faq id: 9 in Email        Keywords: mail gateway, forwarding
• I want to share my mailbox (inbox, contacts, calendar, etc.) with a colleague. Is this possible and, if so, how do I accomplish this?
  Yes. One of the features of Microsoft Outlook with Exchange is the ability to share or "delegate" mailbox folders with designated users or "delegates". If you require help delegating folders, ISPS staff are available to assist.
  faq id: 10 in Email        Keywords: delegate, Outlook, Exchange
• How long will it take for my new equipment to arrive?
  ISPS works closely with the staff at University Computers to help ensure that ISPS-certified hardware configurations are kept on hand.  This helps avoid the need for long lead-time between when a need for a new system is identified and when it can be deployed to the end user.
  faq id: 17 in Equipment Purchases        Keywords: lead time
• What is this "system image" that I hear you guys talk about all the time?
  To maximize consistancy across our support environment and ensure that systems perform as trouble-free as possible, ISPS creates and maintains standard "system images" for each hardware variant we support.  This allows us to rapidly configure a new computer when it is purchased and assure the user that what they are receiving meets ISPS' high stand ...
  faq id: 18 in Equipment Purchases        Keywords: image
• I need a server for a project. Can you help?
  
  faq id: 19 in Servers        Keywords: new server
• I'd like to have computer kiosks installed in my building/area for public Web access; can you help?
  Absolutely.  ISPS has designed and supports the current campus Internet kiosk implementation, and we are always happy to speak with departments that are interested in deploying kiosks.  To have someone contact you, you can submit a support request using our online form.
  faq id: 20 in Kiosks        Keywords:
• My department is hiring a new employee. What do I need to do to make sure they have a computer account set up before they get here?
  As soon as the new hire has been issued a UID by Human Resources, their supervisor can submit a request to ISPS to have the person's computer accounts set up.  Doing so early will help ensure that the accounts are ready as soon as the person arrives on their first day.To help us make the process go smoothly, please provide the following information ...
  faq id: 21 in Account Creation        Keywords: new employee
• How can I have a service account or department email address created?
  You can submit a support request explaining what you need from the new account (an email mailbox, student worker computer access, etc.) and an ISPS staff member will contact you to discuss options.
  faq id: 22 in Account Creation        Keywords: